We understand how much your jewelry means to you. That’s why every piece from Sylvian Grant is made to endure—and comes with a lifetime warranty.
What Our Limited Lifetime Warranty Covers
Our Lifetime Warranty protects your Sylvian Grant jewelry against manufacturing defects from the moment it arrives. If you encounter any of the following issues, we’ll repair or replace the item at no cost:
-
Breakage, malfunctioning mechanisms, or faulty clasps
-
Chains snapping
-
Tarnishing or discoloration (beyond normal wear)
-
Deep scratches (more than typical surface wear)
-
Stones that fall out
This Limited Lifetime Warranty applies for the lifetime of the original purchaser and is valid only for the original Sylvian Grant item purchased directly from Sylvian Grant or an authorized seller.
Approved claims may be resolved through repair, replacement with the same item, or replacement with a comparable item if the original item is no longer available, at Sylvian Grant’s discretion.
Our Commitment to You
At Sylvian Grant, we stand behind the quality of our pieces for life. Should a replacement piece ever arrive with a defect, rest assured - it will also be fully covered under this same guarantee.
What’s Not Covered
Our warranty does not include:
-
Non-jewelry items from Sylvian Grant
-
Repeat claims using the same previously submitted photos
-
Lost or stolen items
-
Intentional damage or damage caused by third parties
-
Excessive wear and tear
Examples of Excessive Wear and Tear:
Jewelry that shows signs of severe or repeated misuse, with damage beyond what’s considered a manufacturing issue.
How to Make a Claim
To begin your claim, please email a clear photo of the item, along with your order number and a brief description of the issue, to info@sylviangrant.com. Kindly note that we are unable to process claims without photo evidence. Proof of purchase is required. Warranty coverage applies only to the original purchaser and is not transferable.
Our Right to Decline Claims
To maintain the integrity of our Lifetime Warranty, Sylvian Grant reserves the right to deny claims that don’t align with our warranty criteria. This includes issues outside of manufacturing defects or any claims flagged as potentially false or fraudulent.
