Frequently Asked Questions

Returns

What's your return policy?

We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item and we will be happy to help

What's your refund policy?

We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

What's your replacement policy?

In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.

Shipping

When will my order ship?

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average USA shipping time is 2-5 business days. For international shipments, expect a 5-12 business day delivery time.

Will I receive a confirmation email after placing an order?

Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. In case you didn't get your email confirmation feel free to reach out to us using our Contact Us from.

How long will it take to receive a tracking number?

It usually takes 1-2 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.