Frequently Asked Questions

Yes, our jewelry is timeless and built to last. It's designed to resist water, heat, and sweat—perfect for daily wear, including in the shower, sea, or pool. It won’t tarnish or lose its color, even in the toughest conditions.

Yes, all our pieces are 100% nickel-free, hypoallergenic, and free from harmful metals that can cause skin irritation. Wear your Sylvian Grant jewelry with confidence—your skin is safe, and your style remains elevated.

Yes, Sylvian Grant stands apart by focusing on designs that transcend gender, seasons, and passing trends. Our jewelry is crafted to be universally appealing—so that anyone, anywhere, can wear it with confidence.

We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item and we will be happy to help.

We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.

Once your payment is confirmed, your order will be prepared for shipment within 2 business days. A tracking number will be sent to the email you provided at checkout. For U.S. orders, delivery typically takes 2–5 business days. International orders may take 5–12 business days to arrive.

Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. In case you didn't get your email confirmation feel free to reach out to us using our Contact Us from.

It usually takes 1-2 business days. You will receive a separate email with the tracking number that you can use on the Order Confirmation page to track your package.

While prices are automatically displayed in your local currency for convenience, all orders are processed in USD at the most current exchange rate during checkout.

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. You can also check out using PayPal, Shop Pay, Apple Pay, Google Pay, Venmo and iDeal.

We guarantee a 100% safe and secure checkout experience. Our website uses the latest SSL encryption technology to protect your personal and payment information at all times. Your data is fully encrypted and never stored or shared with third parties.